The Office of the Controller General of Patents, Designs, and Trademarks (CGPDTM), under the Department for Promotion of Industry and Internal Trade, Ministry of Commerce and Industry, Government of India, has taken a meaningful step towards optimising its services and augmenting stakeholder engagement. The CGPDTM has launched its Open House Helpdesk Portal, which will serve as a single-window communication platform to provide prompt and effective resolutions to the queries and grievances of applicants and stakeholders across six key areas of intellectual property. These areas include Patents, Designs, Trademarks, Geographical Indications, Copyrights, and Semiconductor Integrated circuit layout Designs (SICLD) that the Office of the CGPDTM administers.
The Open House Helpdesk Portal has been designed to provide stakeholders with a hassle-free experience through a centralised system for communication. The portal aims to ensure that applicants and stakeholders can easily access relevant information and get their queries resolved quickly. This initiative by the Office of CGPDTM is expected to significantly improve stakeholder engagement and service delivery, thereby bolstering the intellectual property ecosystem in India. It is a commendable effort towards creating a more transparent and efficient system for applicants and stakeholders, and it reflects the government’s commitment to promoting innovation and intellectual property protection in the country.
Key Features of the Open House Helpdesk Portal
User-Friendly Registration
Prospective applicants and stakeholders can register for the Open House Helpdesk Portal via a streamlined process using their email addresses. To address queries or grievances related to a pre-existing application, the email ID associated with the IP application can be used for registration on the portal.
Tickets and Real-Time Notifications
A ticket will be raised for each grievance registered on the portal, with a feature of real-time updates regarding the status of the complaint.
Self-Paced Issue Resolution
The Open House Helpdesk Portal is also designed to provide applicants with the ability to submit support tickets and subsequently close them once they are content with the response. This flexibility would prove to be a catalyst for time-efficient problem resolution, allowing users to find solutions to their grievances faster than the traditional methods of approaching the IPO.
In today’s dynamic business landscape, the ability to promptly address grievances and maintain transparency is paramount for regulatory bodies. The IPO has risen to this challenge by introducing the Open House Portal, instilling confidence in stakeholders, reducing the time and resources that go into grievance resolution, and ultimately driving greater efficiency and effectiveness in the process. It also cements the commitment of the IPO towards embracing technology and implementing innovative solutions to enhance governance and transparency. To access the Open House Helpdesk Portal, users can visit https://iprsearch.ipindia.gov.in/openhousehelpdesk
Authors: Manisha Singh and Shivi Gupta
First Published By: Lexology Here